Refund policy
At Furniture Outlet Canada, customer satisfaction is important to us. Please review our refund policy carefully before making your purchase.
All Sales Policy
Due to the nature of furniture and clearance pricing, all sales are final unless otherwise stated in writing at the time of purchase.
We encourage customers to carefully inspect measurements, colors, and product details before completing their purchase.
Order Cancellations
-
Orders may be cancelled within 24 hours of purchase for a full refund.
-
After 24 hours, cancellations may be subject to a cancellation fee.
-
Custom orders or special-order items cannot be cancelled once production has begun.
Damaged or Defective Items
If your item arrives damaged or defective:
-
You must notify us within 48 hours of delivery or pickup.
-
Photos of the damage may be required.
-
We will assess the issue and offer repair, replacement, or store credit where applicable.
Damage claims made after 48 hours may not be accepted.
Returns (If Approved)
If a return is approved:
-
Items must be in original condition.
-
Items must not be used or assembled (unless defective).
-
A restocking fee may apply.
-
Original delivery fees are non-refundable.
-
Customers are responsible for return transportation unless otherwise agreed.
Floor Models & Clearance Items
All floor models, clearance, and “as-is” items are final sale and are not eligible for refund or exchange.
Refund Method
Approved refunds will be processed using the original method of payment. Processing times may vary depending on your financial institution.
Questions
If you have any questions about your purchase, please contact Furniture Outlet Canada directly or visit us in-store. We’re here to help.